Welcome
Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.
News
SiT v3.51 Released
Published Sat, 23 Jan 2010 18:49:55 +0000 by xerosis. (Permalink)
The Support Incident Tracker developers are pleased to announce the immediate availability of v3.51, thanks to the dedicated hard work of our developers, translators and testers.
This release is purely a bug fix and translation update. If you are using the LDAP functionality within SiT, this is a mandatory upgrade due to a security bug in [...] Read more…
SiT v3.50 Released
Published Sun, 18 Oct 2009 16:41:48 +0000 by xerosis. (Permalink)
The Support Incident Tracker developers are pleased to announce the immediate availability of v3.50, thanks to the dedicated hard work of our developers, translators and testers.
This release introduces LDAP compatibility, improved permissions and significant progress on internationalisation.
Download it now or view the release notes.
Highlights
Improved LDAP authentication now works with Active Directory, eDirectory and more.
Improved permissions [...] Read more…
SiT! 3.50rc3 Released
Published Fri, 18 Sep 2009 15:25:22 +0000 by Ivan Lucas. (Permalink)
The third release candidate of Support Incident Tracker v3.50 has been released. This fixes a bit of an administrative error (whoops) which meant that the archive that claimed to contain rc2 actually contained the files from rc1. Apologies to all those who were confused by this, please give rc3 a try and let us [...] Read more…
SiT! 3.50rc2 Released
Published Tue, 15 Sep 2009 10:49:18 +0000 by Ivan Lucas. (Permalink)
The second release candidate of Support Incident Tracker v3.50 is now available to download. This release has more than 20 minor and not-so-minor bug fixes since the previous release candidate and we also have a brand new Bulgarian (bg-BG) translation thanks to Yassen Gorbounov.
All being well this release will become the final release of 3.50 [...] Read more…
