Welcome
Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.
News
News update – July
Published Sun, 25 Jul 2010 12:19:15 +0000 by tomse. (Permalink)
Greetings all. The news update this month are few but regardless we do have some news for you. SiT 3.62 was released 18th of July fixing a lot of bugs, read the release notes. This release will probably be the last release before SiT 4.0 is released, don’t worry, we will continue the v3.x branch [...] Read more…
News – July
Published Fri, 02 Jul 2010 15:27:02 +0000 by tomse. (Permalink)
The summer has been upon us for some time now, that doesn’t stop us from delivering some more news to you all. The release day for SiT! v3.62 is closing in to be released soon, when? Some insider knowledge suggests within the next 3 weeks. But lets see. Translations We’ve had the fortune of getting [...] Read more…
Monthly news – May
Published Sun, 23 May 2010 09:00:41 +0000 by tomse. (Permalink)
The monthly news this month has unfortunately been postponed due to two things; The delay of the release of SiT 3.61, and for my part, vacation. My apologies. Unfortunately as many of you might have experienced, SiT 3.61 hasn’t been released yet though it was scheduled to have been released the 9th this month. This [...] Read more…
News update – April
Published Mon, 19 Apr 2010 16:09:34 +0000 by tomse. (Permalink)
We have some great news for you in this update. Next release: The release of 3.61 is shaping up, and is scheduled to be released the 9th of May. This release contains mostly bugfixes. Documentation We had a documentation day where we added/updated alot of pages, take a look in our wiki. Plugins A nice [...] Read more…
