SiT! Support Incident Tracker

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Releases

Current release: v3.67 (18 August 2012)


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Identi.ca

sitracker: !sit now has a fully complete Spanish (Colombia) translation get it here http://ur1.ca/d0bpr thanks Andres!
2013-03-08 @ 10:19:50

vansschoenenonline: RT @ericthefish Fantastic news for South African tech support people! !sit v3.65 will have an Afrikaans translation thanks to @Nicdev007
2013-02-07 @ 23:02:08

vansschoenenonline: RT @sitracker !sit blog: News – April: The day has come for the release of SiT! v3.63. This version has been long underway, bu... http:/ ...
2013-02-07 @ 23:02:03

Translation Status

English (British), en-GB
100%
English (US), en-US
99.5%
Cymraeg, cy-GB
99.5%
Dansk, da-DK
100%
Français, fr-FR
100%
Deutsch, de-DE
99.5%
Español (Mexicano), es-MX
99.5%
Português, pt-PT
99.5%
Русский, ru-RU
99.5%
Español, es-ES
99.5%
Norsk Bokmål, nb-NO
99.99%
Nederlands, nl-NL
98.82%
български, bg-BG
96.58%
Polski, pl-PL
90.47%
فارسی, fa-ir
90.19%
Italiano , it-IT
87%
Română, ro-RO
76.01%
Português brasileiro, pt-BR
71.08%
Ελληνικά, el-GR
52.75%
Slovenščina, sl-SL
51.79%
繁體中文, zh-TW
51.23%
简体中文, zh-CN
51.19%
Español (Colombia), es-CO
47.42%
Català, ca-ES
38.71%
日本語, ja-JP
31.21%
العربية, ar
29.99%
Lietuvių, lt-LT
23.09%
Afrikaans, af
18.78%
Svenska, sv-SE
7.34%

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Welcome

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.

SiT Screenshot

News

News October 2013

Published Wed, 23 Oct 2013 16:40:57 +0000 by tomse. (Permalink)

SiT v3.90 is out as Beta 1, after being quietly released around a month ago. Several years in the making, lots of new great stuff, of some  which I’ll try and make a short summery of here. Needless to say is that this version has been waited for, for a long time. First off, I’d […]

Update on progress

Published Mon, 08 Jul 2013 12:41:26 +0000 by Ivan Lucas. (Permalink)

It’s been a long time since we did a blog entry, so to update everybody of what we’ve been up to here’s some fresh news: We’ve been working steadily on v3.68, making fixes for about 25 issues. Depending on our workload, we’re likely to release 3.68 this month. We’ve also been turning our focus more […]

News – August 2012

Published Sat, 18 Aug 2012 13:54:10 +0000 by tomse. (Permalink)

We’ve decided to make a new release, which addresses a security issue in the setup.php file. Thanks to Jonathan Claudius and Robert Foggia of Trustwave SpiderLabs for finding and reporting this. This upgrade can easily be done, as you only need to overwrite the old setup.php with the version from the 3.67 package. This release also […]

News – July 2012

Published Sat, 07 Jul 2012 17:45:15 +0000 by tomse. (Permalink)

   After an unacceptably long delay long delay (sorry about that!), we have now released SiT v3.66. This is a high priority update that addresses several security issues. We’ve also managed to sneak in a few small features in form of additional triggers. Due to the security issue we strongly recommend you to update to […]

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