Welcome
Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.
News
SiT! Turns 10 Years
Published Thu, 01 Sep 2011 11:56:16 +0000 by tomse. (Permalink)
 10 years ago today SiT! v3 was released as a beta, and immediately went into use at Salford Software, since then it has handled over 27,000 incidents at Salford Software. In 2005 it was released as free and open source software under the GNU General Public License and a project to expand and improve it [...] Read more…
News – July
Published Sun, 17 Jul 2011 13:37:11 +0000 by tomse. (Permalink)
It’s time for a new release of SiT, v3.64. Read the release notes here. This release is another maintenance, and it is highly recommended that you upgrade to this version. Security issues found by Yuri Goltsev, Positive Research Lab German help files are now translated thanks to Gabriele Pohl 100% Portuguese (Portugal) [...] Read more…
News – June
Published Fri, 10 Jun 2011 10:04:13 +0000 by tomse. (Permalink)
It’s an exiting time for us, though it has been a slow year in the development for the v3.90 release (a v4 preview). As some of you know, some of you might not know, the reason for the release of v3.90 is so that we could get new features to you sooner rather than later. [...] Read more…
News – April
Published Sat, 16 Apr 2011 13:27:38 +0000 by tomse. (Permalink)
The day has come for the release of SiT! v3.63. This version has been long underway, but though there have been some bug fixes, and almost no new features this version is really recommended due to the fact that it fixes alot of security issues some found by Knud Erik from nSense, and some found [...] Read more…
