Welcome
Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.
News
News – August 2012
Published Sat, 18 Aug 2012 13:54:10 +0000 by tomse. (Permalink)
We’ve decided to make a new release, which addresses a security issue in the setup.php file. Thanks to Jonathan Claudius and Robert Foggia of Trustwave SpiderLabs for finding and reporting this. This upgrade can easily be done, as you only need to overwrite the old setup.php with the version from the 3.67 package. This release also […]
News – July 2012
Published Sat, 07 Jul 2012 17:45:15 +0000 by tomse. (Permalink)
After an unacceptably long delay long delay (sorry about that!), we have now released SiT v3.66. This is a high priority update that addresses several security issues. We’ve also managed to sneak in a few small features in form of additional triggers. Due to the security issue we strongly recommend you to update to […]
SiT! Turns 10 Years
Published Thu, 01 Sep 2011 11:56:16 +0000 by tomse. (Permalink)
10 years ago today SiT! v3 was released as a beta, and immediately went into use at Salford Software, since then it has handled over 27,000 incidents at Salford Software. In 2005 it was released as free and open source software under the GNU General Public License and a project to expand and improve it […]
News – July
Published Sun, 17 Jul 2011 13:37:11 +0000 by tomse. (Permalink)
It’s time for a new release of SiT, v3.64. Read the release notes here. This release is another maintenance, and it is highly recommended that you upgrade to this version. Security issues found by Yuri Goltsev, Positive Research Lab German help files are now translated thanks to Gabriele Pohl 100% Portuguese (Portugal) […]
