Just a quick question:
Can i change (I.e. rename/delete/add) the entries in the database "sit_closingstatus"?, if i can then is there a specific naming rule, i noticed they are all str.... meaning they may trigger events??
or will any changes cause some irrepairable damage? In fact we need to make these options less and we need to customise them to something more relevant for our situation.
In fact the team wants to use this to clasify also the relevance of the incident;
If we have an incident created from e-mail, and it is not our scope/job to answer we would like to close it with something like "Sales issue", or "training issue", and then we could later track how many such call we have relates to these "sub reasons" instead of just "unsupported"
Thanks in advance
Plugin Developer, Contributor, Tester, Obscure Bug Finder
aka "The Bushman", aka "NiceDev"
Life is too short to worry about the things you don't have or cannot do...