Creating incident always triggers error in templates.php
Warning substr_compare(): The start position cannot exceed initial string length in /home/andrei/public_html/sit/htdocs/templates.php @ line 294>
As result, only bogus content outline above e-mailed to the client.
Additional Information this have happened after I have edited cc field in e-mail template notice. Reverting back this field to empty did not help
PS. I have submitted bug report in mantis