Updating Templates

[terinea]

I'm having trouble trying to update templates.

For example every time I go to Control Panel > System Actions > EMAIL_INCIDENT_LOGGED_CONTACT

I then make some changes and save it. Reload the template and reverts back to the original.

Thanks

Jamie

[ivanlucas]

Hi Jamie,

Which version of SiT are you using?

If you go to SiT! | Control Panel | Templates and edit from there, does it work?

Ivan

[terinea]

Using 3.45

Thanks that worked.

What confused me was that I was editing template via this route

Control Panel > System Actions > clicking on EMAIL_INCIDENT_LOGGED_CONTACT under "Incident Created"

For some reason this doesn't save the template changes.

So as you advised changing the template this way does.

Control Panel > Templates > clicking on EMAIL_INCIDENT_LOGGED_CONTACT

Thanks again

Jamie