giss wrote:'Sorry, unable to find any contacts matching Contact ID 16'
giss wrote:All that I have changed in the database for the users details is removed the ID from the end of the username! And since doing this, I cannot add incidents! Is there a way around this, because I wanted my contacts to have 'pretty' usernames if you like!
On the face of it, it sounds like the change you made should make no difference at all. I can understand you wanting to change the usernames, we do already have a wishlist item in place to be able to change those from within SiT. But the username itself isn't used to determine entitlement, only the contact ID number is used.
You should double check that there is still a contract associated with each contact and that the contract hasn't expired or been terminated. What happens when you search for the site when adding an incident, do you see anything listed at all?