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[phpBB Debug] PHP Notice: in file /includes/session.php on line 2184: Array to string conversion
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Support Incident Tracker Forum • View topic - "Multiple drafts exist please select one" error on updating

"Multiple drafts exist please select one" error on updating

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"Multiple drafts exist please select one" error on updating

Postby v0hkus » Thu Dec 24, 2009 11:20 am

Hello,

I've got a new incident. Clicked on Update, set SLA Target and Update text in Cyrillic
After clickicng Update Incident button update fails win an error: Multiple drafts exist please select one.
There is only one draft but the text is
%u0413%u043E%u0442%u043E%u0432%u0438%u0442%u0441%u044F %u0437%u0430%u0434%u0430%u043D%u0438%u0435 %u0434%u043B%u044F %u043F%u0440%u043E%u0433%u0440%u0430%u043C%u043C%u0438%u0441%u0442%u0430

instead of
Будет передано программисту.

If I edit this draft and fix the text, update fails and if I leave the distorted text update succeeds
This error appears on all updates.
I've got clean install. The first incident was updated OK, but today I have 2 new tickets and update fails.
v0hkus
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Re: "Multiple drafts exist please select one" error on updating

Postby paulheaney » Thu Dec 24, 2009 3:24 pm

Cheers for this, I've just reproduced this issue here with the latest SVN code so have opened a bug (1022 http://bugs.sitracker.org/view.php?id=1022) for this issue.


Cheers
Paul
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Re: "Multiple drafts exist please select one" error on updating

Postby paulheaney » Thu Dec 24, 2009 3:34 pm

Hi, Can I get you to check all your tables are created as UTF8 as otherwise you'll get other problems as well (though this one is still an issue)

Cheers
Paul
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Re: "Multiple drafts exist please select one" error on updating

Postby v0hkus » Thu Dec 24, 2009 7:35 pm

paulheaney wrote:Hi, Can I get you to check all your tables are created as UTF8 as otherwise you'll get other problems as well (though this one is still an issue)

Hi Paul,

Yes, all tables are created as UTF8 and the site encoding is also set to UTF8.
I had problems with non-UTF8 encoding while testing some other ticket software, so when I installed SIT I checked the encoding right away.
v0hkus
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Re: "Multiple drafts exist please select one" error on updating

Postby v0hkus » Thu Dec 24, 2009 7:52 pm

Well, as for now I leave the distorted text and then manually edit bodytext field in updates table :?
v0hkus
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Re: "Multiple drafts exist please select one" error on updating

Postby paulheaney » Sat Dec 26, 2009 12:13 pm

Hi,

From my testing it seems to be just the draft feature which doesn't work well with UTF8, normal updates are fine (from my limited testing) I'm looking into trying to fix the drafts in an up and coming release

Cheers
Paul
paulheaney
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Re: "Multiple drafts exist please select one" error on updating

Postby paulheaney » Sat Dec 26, 2009 2:46 pm

Hi, I've just committed a fix for this issue to SVN (r5973) and will be included in our next release 3.50p1 which will hopefully be out shortly.

Cheers
Paul
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