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Support Incident Tracker Forum • View topic - [ESCALATED] Waiting Held Email trigger problems
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[ESCALATED] Waiting Held Email trigger problems

PostPosted: Mon Apr 05, 2010 11:47 pm
by sancho78rus
I set up trigger Waiting Held Email:
NOTICE_MINS_HELD_EMAIL. Rules: {holdingmins} == 2 0

But notices appears every minute.
Where is my mistake?

Re: Waiting Held Email trigger problems

PostPosted: Tue Apr 06, 2010 9:33 am
by ivanlucas
Hi,

NOTICE_MINS_HELD_EMAIL. Rules: {holdingmins} == 2 0


The space between the 2 and the 0 is probably causing the problem. The rules editor is quirky and it's difficult (or impossible?) to enter two numbers without a space, this will be fixed in v4.

See Bug 1102 http://bugs.sitracker.org/view.php?id=1102

Cheers,

Ivan

Re: [ESCALATED] Waiting Held Email trigger problems

PostPosted: Wed Apr 07, 2010 6:07 pm
by sancho78rus
I tryed NOTICE_MINS_HELD_EMAIL. Rules: {holdingmins} == 9
but it again create notice every minute.

Also i cannot set NOTICE_NEW_HELD_EMAIL trigger.
It dont works even without rules.

Re: [ESCALATED] Waiting Held Email trigger problems

PostPosted: Thu Apr 08, 2010 3:08 pm
by xerosis
Checking the code, there's a mismatch between the parameter names. The trigger passes 'minswaiting' and the variable defined for use is 'holdingmins'. Diff to fix in your copy is here: http://gitorious.org/~xerosis/sit/xeros ... 3b2e297986

Re: [RESOLVED] Waiting Held Email trigger problems

PostPosted: Fri Apr 09, 2010 9:43 am
by sancho78rus
I changed code as you wrote.

But it still does not work with {holdingmins} == 9

And it works wrong with {holdingmins} > 9
It generates notice every minute.

Re: [RESOLVED] Waiting Held Email trigger problems

PostPosted: Fri Apr 09, 2010 3:16 pm
by xerosis
I'm not convinced the code in auto.php is correct, could you log it as a bug and assign it to me?

Re: [ESCALATED] Waiting Held Email trigger problems

PostPosted: Mon Mar 21, 2011 7:18 pm
by ccadran
Was this ever solved? I just started testing out this product last week and I am having the same issue with email notifications from the holding queue.

Re: [ESCALATED] Waiting Held Email trigger problems

PostPosted: Sun Mar 27, 2011 11:00 am
by xerosis
It's fixed in current Git but needs a bit of testing before landing in svn.