An useful tool is the overview of unassigned incidents. This i useful to let users take the ownership of an incident if it deals with some problem they're able to solve.
I can't find a way to let simple users access to the Holding Queue (only managers and admin can) ?
In SiT Role Permissions I can't find this option.
In SiT Role Permissions I can't find this option ...
I tried changing $permission = 42 to $permission = 6 in the module incidents.php but the entry "Holding Queue" in "support" menu is still disabled.
Can anybody help me in setting Holding Queue accessible to simple users