[ESCALATED] Waiting Held Email trigger problems

[sancho78rus]

I set up trigger Waiting Held Email:
NOTICE_MINS_HELD_EMAIL. Rules: {holdingmins} == 2 0

But notices appears every minute.
Where is my mistake?

[ivanlucas]

Hi,

NOTICE_MINS_HELD_EMAIL. Rules: {holdingmins} == 2 0

The space between the 2 and the 0 is probably causing the problem. The rules editor is quirky and it's difficult (or impossible?) to enter two numbers without a space, this will be fixed in v4.

See Bug 1102 http://bugs.sitracker.org/view.php?id=1102

Cheers,

Ivan

[sancho78rus]

I tryed NOTICE_MINS_HELD_EMAIL. Rules: {holdingmins} == 9
but it again create notice every minute.

Also i cannot set NOTICE_NEW_HELD_EMAIL trigger.
It dont works even without rules.

[xerosis]

Checking the code, there's a mismatch between the parameter names. The trigger passes 'minswaiting' and the variable defined for use is 'holdingmins'. Diff to fix in your copy is here: http://gitorious.org/~xerosis/sit/xeros ... 3b2e297986

[sancho78rus]

I changed code as you wrote.

But it still does not work with {holdingmins} == 9

And it works wrong with {holdingmins} > 9
It generates notice every minute.

[xerosis]

I'm not convinced the code in auto.php is correct, could you log it as a bug and assign it to me?

[ccadran]

Was this ever solved? I just started testing out this product last week and I am having the same issue with email notifications from the holding queue.

[xerosis]

It's fixed in current Git but needs a bit of testing before landing in svn.