Dashboard my incidents

Plugins:

Dashboard_my_incidents

Current version	v1.40
Maintainer	Nicolaas du Toit
Download	Download
Release status	stable
This plugin is stable and ready for use on your production system.

About the Dashlet

New in version 1.40

- Added bar graphs to show the % SLA that has passed - Added incidents for the user's group as well - checking for an email response is now better (actual) - Changed the order of the tables

For the next release

- Improve the ability to specify which updates are considered as "valid" responses (today only an email to the customer counts) - Improve i18n

Synopsis

This dashlet shows 3 tables in the dashlet (in the following order:

• No response
  • Shows incidents without any response for the current user (Remember for the moment we only consider an email to a customer a real response!)
  • Shows also incidents for the user's group

• Put on hold
  • Shows incidents that have been put on hold until a later date/time with the Next action function

• Recently updated (** Updated by the user, thus ignoring 'system updates')
  • Shows incidents that have been updated in the last 8 hours
    • To configure this time limit you need to use the plugin Dashlet settings to add the settings to the Configuring pages.

Installing

1. Copy the file dashboard_my_incidents to your plugins folder
2. Log in as admin and go to SiT! -> Control Panel -> Manage dashboard components
3. Click Install
4. Select dashboard_my_incidents and click Install

The Dashlet will now be available to add by the users

Screenshot

Related Dashlets

• Manager Dashlet