This is the Support Incident Tracker (SiT!) manual, whether you are setting up SiT! for the first time or an experienced user looking to customise your SiT! installation this manual is for you.
The manual is broken down into several chapters, that also are split up depending on permissions, i.e. A user may not edit the config settings of SiT!, only admins may do so; so configuring will be located in the Administrators Guide. An Administrator can do all tasks and so needs to read the Users -, Managers - and Administrators Guide.
- Chapter 1 Introduction
- Chapter 2 User Guide
- Chapter 3 Managers Guide
- Chapter 4 Administrators Guide
- Chapter 5 Portal Users Guide
- Chapter 6 Developers Guide