Activities

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Activities List
Info.png Info: The activities tab is only displayed if the service level in use is timed

Activities are timed tasks, which are useful for when the support is chargeable based on time spent on the incident.

The idea is to start a new activity for any related actions you do, and stop it when you have finished. For incidents logged under service levels where timing is enabled there will be an Activities tab at the top of incident popup window. For other incidents this tab will be hidden.

Activity Log

On a new incident the Activities page will be blank. Starting a new activity starts an individual timer for that activity as well as an overall timer which totals all the activies for that incident. Clicking on the ID of the activity will take you to a page where you can add notes. When the activity is complete, click Mark Complete at the bottom of the notes page. This will take all your notes and time spent on the activity and create an entry in the incident log.

Contents

Starting a new activity

There are two ways to start a new activity. From the incident details popup window select Activities and then Start New Activity or use the shortcut link Start New Activity at the top of the incident details popup page.

Each user can only have a single activity at once, it is not possible to start two activities for a single user simultaneously.

Once started, the activity duration timer will continue to count up until the activity is marked complete.

Adding notes to an activity

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Marking an activity complete

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See Also

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