Adding Incidents

From Sit

Adding an Incident

Before you can add an incident, the contact must already have a contract that entitles them to support.

Adding an incident is a four step process that goes like this:

• Enter all or part of the contact name in the box and click on the Find Contact button
• From the list of contacts or people, click the the appropriate Add Incident link
• Enter full details of the incident, give the incident a title and enter a problem description etc.
• Assign the incident to an engineer who is to work on it.

Portal

Contacts can also add their own incidents using the built in portal.

See Also

• This tutorial takes you through the process of adding an incident