Adding Incidents

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Adding an Incident

Adding an Incident

Before you can add an incident, the contact must already have a contract that entitles them to support.

Adding an incident is a four step process that goes like this:

  • Enter all or part of the contact name in the box and click on the Find Contact button
  • From the list of contacts or people, click the the appropriate Add Incident link
  • Enter full details of the incident, give the incident a title and enter a problem description etc.
  • Assign the incident to an engineer who is to work on it.

Portal

Contacts can also add their own incidents using the built in portal.


See Also

Personal tools
project