Bulk Modify

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The Bulk Modify feature allows an administrator to change the email address and name for an External Engineer to whom you have already escalated multiple incidents.

  • External Email (to change) - Select an existing external engineer email address from the list
  • External Engineers Name - Enter a new name
  • External Email - Enter a new email address

All incidents that were escalated to the existing external engineer will be modified with the new details.

See Also

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