The Bulk Modify feature allows an administrator to change the email address and name for an External Engineer to whom you have already escalated multiple incidents.
- External Email (to change) - Select an existing external engineer email address from the list
- External Engineers Name - Enter a new name
- External Email - Enter a new email address
All incidents that were escalated to the existing external engineer will be modified with the new details.
| This is a draft article (or section) and is a work-in-progress.|