Closing Incidents

From Sit

When you close an incident you are given the choice to mark the incident for closure or to close it immediately. If you choose to mark it for closure it will be closed after seven days. (Or after whatever period has been configured by the administrator)

You must select a closing status at this point, this can be used later to quickly see whether the query was answered etc. The options available are:

• Sent Information
• Solved Problem
• Reported Bug
• Action Taken
• Duplicate
• No Longer Relevant
• Unsupported
• Support Expired
• Unsolved

[edit] See Also

• Mark for closure