Dashboard my incidents

From Sit

Contents 1 About the Dashlet 1.1 New in version 1.33 1.2 Synopsis 2 Installing 3 Screenshot 4 Related Dashlets

[edit] About the Dashlet

[edit] New in version 1.33

- I added the ability to now see customer updates"" (via portal) to the Recently updated list. These updates were previously not shown. They are now shown (in Red and in brackets) under the incident update type.

[edit] Synopsis

This dashlet shows 3 tables in the dashlet (** Only shows incidents belonging to the user who is looking at the Dashlet)

• Recently updated (** Updated by the user, thus ignoring 'system updates')
  • Shows incidents that have been updated in the last 8 hours
    • To configure this time limit you need to use the plugin Dashlet settings to add the settings to the Configuring pages.

• No response
  • Shows incidents without any response

• Put on hold
  • Shows incidents that have been put on hold until a later date/time with the Next action function

[edit] Installing

1. Copy the file dashboard_my_incidents to your plugins folder
2. Log in as admin and go to SiT! -> Control Panel -> Manage dashboard components
3. Click Install
4. Select dashboard_my_incidents and click Install

The Dashlet will now be available to add by the users

[edit] Screenshot

[edit] Related Dashlets

• Manager Dashlet