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Work in progress
Some rough notes about what is planned for Escalation features for the future

  • Ability to neatly open a "sub-incident", a second incident based on details from the first
  • Ability to easily pass information about the incident to a third-party via email
  • Ability for third parties engineers to log in and view incidents that have been escalated to them
  • Ability to escalate internally to an engineer selected from a group
  • ...

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