Documentation

From Sit

Welcome to the documentation for Support Incident Tracker, here you can get help with installing, configuring and using SiT!.

Contents 1 Introduction 2 Installation 3 Using SiT 4 Extending SiT 5 Frequently Asked Questions 6 Glossary 7 Reporting Bugs 8 Credits & License 9 Development 10 Getting Support 11 About this documentation

[edit] Introduction

• What is Support Incident Tracker (SiT!)?
• Features
• Introduction

[edit] Installation

• Requirements
• A step by step guide to installing SiT
• How to upgrade your SiT installation
• Configuring your SiT installation

[edit] Using SiT

How to use SiT to manage your technical support requests

• Incidents, Incident Queues & Watching Incidents
• Adding, Editing, Updating, Reassigning & Closing Incidents
• Service Levels & Contracts
• Tasks & Activities
• Sites, Contacts & the Portal
• Search & Tags
• Adding & Removing Users
• Roles & Permissions
• Skills, Products, Vendors & Substitutes
• Billing, Holidays & Knowledge Base
• Dashboard, Dashlets & Plugins
• Triggers & Notices
• Inventory

[edit] Extending SiT

• Plugins Directory
• Creating Plugins
• Creating Themes
• Translation

[edit] Frequently Asked Questions

This list of questions that are often asked on our forum and mailing list is the best first place to look.

[edit] Glossary

A list of terms used in SiT and what we mean by them

[edit] Reporting Bugs

[edit] Credits & License

[edit] Development

[edit] Getting Support

[edit] About this documentation

This documentation is a Work-in-progress, this page and all the documentation pages are wiki pages, that is, anybody and everybody can contribute to SiT! documentation by editing these pages. In this way we hope to build a comprehensive manual that will be useful for everybody.