Incident priority
From Sit
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SiT! Manual | User Guide → Incident priority | Chapter 2 |
Each incident can be logged with one of four priorities
- Low
- Medium
- High
- Critical
The priority setting defines the severity of the incident and does not necessary imply the urgency of the incident. The SLA defines target response times for each priority and these may or may not be shorter for higher priorities.
When updating the incident, you can change the priority aswell.
