Plugin Incident summary

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Incident summary
I summary1.gif
Current version v1.05
Maintainer Nicolaas du Toit
Download Download Download
Release status experimental
This plugin is experimental, it may do bad things to your system or refuse to work.


Contents

Incident summary plugin

*NOTE* - This plugin has been tested on a Win environment with Firefox/Chrome and IE6/7. Feel welcome to try it and give us your feedback

In the incident details page

This plugin adds a floating "[+]Summary" link to the incident details page.

I summary2.gif


When the link is "clicked", it expands to a text block, where Summary notes can be added, and saved (by an "Update" button).

I summary1.gif


In the incident close page

This summary is saved in a new table in the database, and when the incident is closed, this summary is added to the closing form under the title "Summary".

I summary3.gif


Released version 1.05

  • Compatible with Chrome, FF and IE 6/7

Future releases

  • Add a "Hotkey" function to make the window appear when the key combination is pressed.

About the plugin

The idea for the plugin came about when some users were asking for a way to summarise / or annotate long incidents (large amounts of updates), and also to leave a summary before going on holiday / Leave. This way someone else could read the summary and get up to date quickly without losing time reading long, numerous updates.

Installation

  • Download the plugin with the link on this page (top right)
  • Save the file to your /plugins folder.
  • The structure should be:
    /yourSiTdirectory/plugins/incident_summary.php
    /yourSiTdirectory/plugins/incident_summary/icons/
  • Install the plugin in SiT, go to : SiT | Control Panel | Configuration
    • Locate Load Plugins in the bottom of the screen, and add incident_summary to the comma separated list.

In incident_details.php

  • In the file "incident_details.php" add the following line at line 367:

plugin_do('incident_details_summary', array('incidentid' => $incidentid));

Idetails change.gif


In incident_close.php

  • In the file "incident_close.php" , ad the following line of code just before line 207
    
plugin_do('incident_close_summary', array('incidentid' => $id));
Iclose changes2.gif

Configuration

In your SiT installation go to : SiT | Control Panel | Configuration | Plugins | incident_summary

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