Permissions
From Sit
 |
SiT! Manual | Administrators Guide → Permissions | Chapter 4 |
Permissions control which sections and features are available to Users. Each SiT user is granted permissions upon login dependent on their user and role permission settings.
Administrators can control individual users' permissions by selecting SiT! | Control Panel | Users | Manage Users and then selecting the appropriate Permissions link in the user list.
[edit] List of permissions
| ID | Permission | Comments |
| 1 | Add new contacts | |
| 2 | Add new sites | |
| 3 | Edit existing site details | |
| 4 | Edit your profile | |
| 5 | Add Incidents | |
| 6 | View Incidents | |
| 7 | Edit Incidents | |
| 8 | Update Incidents | |
| 9 | Edit User | |
| 10 | Edit Contacts | |
| 11 | View Sites | |
| 12 | View Contacts | |
| 13 | Reassign Incidents | |
| 14 | View Users | |
| 15 | Add Supported Products | |
| 16 | Add Templates | |
| 17 | Edit Templates | |
| 18 | Close Incidents | |
| 19 | View Maintenance Contracts | |
| 20 | Add Users | |
| 21 | Edit Maintenance Contracts | |
| 22 | Administrate | |
| 23 | Edit User | |
| 24 | Add Product | |
| 25 | Add Product Information | |
| 26 | Get Help | |
| 27 | View your calendar | |
| 28 | View products and software | |
| 29 | Edit products | |
| 30 | View supported products | |
| 31 | Not used | |
| 32 | Edit supported products | |
| 33 | Send Emails | |
| 34 | Reopen incidents | |
| 35 | Set your status | |
| 36 | Set contact flags | |
| 37 | Run reports | |
| 38 | View sales incidents | |
| 39 | Add maintenance contract | |
| 40 | Reassign Incident when user not accepting | |
| 41 | View Status | |
| 42 | Review/Delete Incident updates | |
| 43 | Edit Global Signature | |
| 44 | Publish files to FTP site | |
| 45 | View Mailing List Subscriptions | |
| 46 | Edit Mailing List Subscriptions | |
| 47 | Administrate Mailing Lists | |
| 48 | Add Feedback Forms | |
| 49 | Edit Feedback Forms | |
| 50 | Approve Holidays | |
| 51 | View Feedback | |
| 52 | View Hidden Updates | |
| 53 | Edit Service Levels | |
| 54 | View KB Articles | |
| 55 | Delete Sites/Contacts | |
| 56 | Add Software | |
| 57 | Disable User Accounts | |
| 58 | Edit your Software Skills | |
| 59 | Manage users software skills | |
| 60 | Perform Searches | |
| 61 | View Incident Details | |
| 62 | View Incident Attachments | |
| 63 | Add Reseller | |
| 64 | Manage Escalation Paths | |
| 65 | Delete Products | |
| 66 | Install Dashboard Components | |
| 67 | Run Management Reports | |
| 68 | Manage Holidays | |
| 69 | View your Tasks | |
| 70 | Create/Edit your Tasks | |
| 71 | Manage your Triggers | |
| 72 | Manage System Triggers | |
| 73 | Approve Billable Incidents | |
| 74 | Set duration without activity (for billable incidents) | |
| 75 | Set negative time for duration on incidents (for billable incidents - refunds) | |
| 76 | View Transactions | |
| 77 | View Billing Information | |
| 78 | Post System Notices | |
| 79 | Edit Service Balances | |
| 80 | Edit Service Details | |
| 81 | Adjust durations on activities |
