Permissions

From Sit

Permissions control which sections and features are available to Users. Each SiT user is granted permissions upon login dependent on their user and role permission settings.

Administrators can control individual users' permissions by selecting SiT! | Control Panel | Users | Manage Users and then selecting the appropriate Permissions link in the user list.

Note: The Administrator user / first user in the system (UserID = 1) is a special user account that always has administrator permissions regardless of permission settings.

List of permissions

ID	Permission	Comments
1	Add new contacts
2	Add new sites
3	Edit existing site details
4	Edit your profile
5	Add Incidents
6	View Incidents
7	Edit Incidents
8	Update Incidents
9	Edit User
10	Edit Contacts
11	View Sites
12	View Contacts
13	Reassign Incidents
14	View Users
15	Add Supported Products
16	Add Templates
17	Edit Templates
18	Close Incidents
19	View Maintenance Contracts
20	Add Users
21	Edit Maintenance Contracts
22	Administrate
23	Edit User
24	Add Product
25	Add Product Information
26	Get Help
27	View your calendar
28	View products and software
29	Edit products
30	View supported products
31	Not used
32	Edit supported products
33	Send Emails
34	Reopen incidents
35	Set your status
36	Set contact flags
37	Run reports
38	View sales incidents
39	Add maintenance contract
40	Reassign Incident when user not accepting
41	View Status	System Status
42	Review/Delete Incident updates
43	Edit Global Signature
44	Publish files to FTP site
45	View Mailing List Subscriptions
46	Edit Mailing List Subscriptions
47	Administrate Mailing Lists
48	Add Feedback Forms
49	Edit Feedback Forms
50	Approve Holidays
51	View Feedback
52	View Hidden Updates
53	Edit Service Levels
54	View KB Articles
55	Delete Sites/Contacts
56	Add Software
57	Disable User Accounts
58	Edit your Software Skills
59	Manage users software skills
60	Perform Searches
61	View Incident Details
62	View Incident Attachments
63	Add Reseller
64	Manage Escalation Paths
65	Delete Products
66	Install Dashboard Components
67	Run Management Reports
68	Manage Holidays
69	View your Tasks
70	Create/Edit your Tasks
71	Manage your Triggers
72	Manage System Triggers
73	Approve Billable Incidents
74	Set duration without activity (for billable incidents)
75	Set negative time for duration on incidents (for billable incidents - refunds)
76	View Transactions
77	View Billing Information
78	Post System Notices
79	Edit Service Balances
80	Edit Service Details
81	Adjust durations on activities

See Also

• Users
• Roles