Plugin Incident KB suggest
From Sit
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Plugins: | Incident KB suggest plugin |
| Incident KB Suggest | |
|---|---|
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| Current version | v1.00 |
| Maintainer | Nicolaas du Toit |
| Download |
 Download |
| Release status | experimental |
| This plugin is experimental, it may do bad things to your system or refuse to work. | |
Contents |
Incident KB Suggest plugin
*NOTE* - This plugin is still under development
In the incident add page (in the add form)
This plugin adds a row under the 'Title' input field, and as you type, it will show any KB articles that may be related to the Title you are typing. The search only starts after 4 characters typed.
In the Portal add incident page
This plugin adds a row under the 'Title' input field, and as you type, it will show any KB articles that may be related to the Title you are typing. The search only starts after 4 characters typed.
First version 1.00
- Basic working plugin
Future versions
- The portal section does not work due to authentication issues (to be corrected in the future)
About the plugin
The idea was mentioned several times in our team and duing IRC chats to propose KB articles to the engineer / user when he creates an incident. This is also useful to Portal contacts.
Installation
- Download the plugin with the link on this page (top right)
- Save the file to your /plugins folder.
- The structure should be:
/yourSiTdirectory/plugins/plugin_incident_kb_suggest.php
/yourSiTdirectory/plugins/plugin_incident_kb_suggest/kb_suggest.js
/yourSiTdirectory/plugins/plugin_incident_kb_suggest/i18n/
- Install the plugin in SiT, go to : SiT | Control Panel | Configuration
- Locate Load Plugins in the bottom of the screen, and add plugin_incident_kb_suggest to the comma separated list.
In portalhead.inc.php
When the Portal section is working a change is required to potalheader.inc.php! (To be shown in future)
Configuration
In your SiT installation go to : SiT | Control Panel | Configuration | Plugins | plugin_incident_kb_suggest
No settings are available for the moment!
