Plugin extended escalations

Plugins:

Extended Escalations

Extended Escalations
Current version	v1.20
Maintainer	Nicolaas du Toit
Download	Download
Release status	experimental
This plugin is experimental, it may do bad things to your system or refuse to work.

Extended Escalations

Making the escalation of incidents more accessible.

About the plugin

The plugin extends the use of the "Escalations" functionality of SiT! With this plugin you can set the Escalation path directly from the Incident details page, without navigating away. The plugin also sets the incident status to Awaiting Support response

First version 1.20

• First working / Tested plugin used in a production environment

Future versions

• Add the ability to change Escalate an incident before sending an email
• Add some permissions / Configurations

See the plugin in action

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Installation

• Download the plugin with the link on this page (top right)
• Save the file to your /plugins folder.
• The structure should be:

    /yourSiTdirectory/plugins/plugin_extended_escalations.php

• Install the plugin in SiT, go to : SiT | Control Panel | Configuration
  • Locate Load Plugins in the bottom of the screen, and add plugin_extended_escalations to the comma separated list.

Core code changes required

For SiT! versions 3.63 and below, you will need to add a plugin_do() context to the file incident_details.php: plugin_do('incident_details_escalated');

Configure

There is no config for this plugin at the moment.