Plugin incident update contact makevisible

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Incident update contact makevisible
Plugin.png
Current version v1.03
Maintainer Nicolaas du Toit
Download Download Download
Release status experimental
This plugin is experimental, it may do bad things to your system or refuse to work.


Contents

Incident update contact makevisible

Important note: For SiT! versions 3.62 and earlier:

A plugin hook has to be added to inboundemail.php after line 480 (Based on the version 3.62LTS of the file):
plugin_do('inboundemail_customer_visibility_update', array('updateid' => $updateid, 'incidentid' => $incidentid, 'visible' => $customer_visible, 'contactid' => $contactid));

Makevisible changes.png

For SiT! version 3.63 and later the above change is not required.

About the plugin

The plugin will check if the new update (email inbound) to an incident is from the contact who the incident is logged against, and will show change it to "visible" in the portal. By default all emails that are updates to an incident are not visible in the portal.

Makevisible incident.png

Installation

  • Download and extract the plugin files.
  • Save the files to your /plugins folder.
  • The structure should be:
    /yourSiTdirectory/plugins/incident_update_contact_makevisible.php
    
  • Install the plugin in SiT, go to : SiT | Control Panel | Configuration
    • Locate Load Plugins in the bottom of the screen, and add incident_update_contact_makevisible to the comma separated list.

Configure

  • Go to Config -> Plugins -> incident_update_contact_makevisible and 'disable' the plugin (it is 'enabled' by default).
Makevisible config.png

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