Plugin reporting

From Sit

Plugin Reporting
Current version	v1.02
Maintainer	Nicolaas du Toit
Download	Download
Release status	experimental
This plugin is experimental, it may do bad things to your system or refuse to work.

Contents 1 Plugin Reporting 1.1 About the plugin 2 Reports included 3 Installation 4 Configuration

Plugin Reporting

This is a draft article (or section) and is a work-in-progress. Please help us and our readers by clicking the edit link above and expanding/improving this text.

About the plugin

This plugin is a collection of reports in a common interface. The plugin was conceived due to a need for detailed reporting on incidents / users / and contacts, for Quality purposes. The plugin aims to be just as expandable as SiT! itsself, as more 'reports' can be added without changing the plugin's base code.

The Listpage scans the /plugins/plugin_reporting/ directory for correctly names reports and will include them in the list.

Reports included

• Incidents average duration

• Incidents average first response
• Incidents Average response time
• Response time for specific incindent
• Statistics by Tagname
• Report by Product
• Report for feedback

Installation

• Download the plugin with the link on this page (top right)
• Save the file to your /plugins folder.
• The structure should be:

    /yourSiTdirectory/plugins/plugin_reporting.php
    /yourSiTdirectory/plugins/plugin_reporting/Classes/
    /yourSiTdirectory/plugins/plugin_reporting/i18n/
    /yourSiTdirectory/plugins/plugin_reporting/help/
    /yourSiTdirectory/plugins/plugin_reporting/css/
    /yourSiTdirectory/plugins/plugin_reporting/plugin_reporting_average_duration.php
    /yourSiTdirectory/plugins/plugin_reporting/plugin_reporting_average_first_response.php
    /yourSiTdirectory/plugins/plugin_reporting/plugin_reporting_average_responseTime.php
    /yourSiTdirectory/plugins/plugin_reporting/plugin_reporting_by_incident_level.php
    /yourSiTdirectory/plugins/plugin_reporting/plugin_reporting_by_responseTime_for_one_incident.php
    /yourSiTdirectory/plugins/plugin_reporting/plugin_reporting_functions.php
    /yourSiTdirectory/plugins/plugin_reporting/plugin_reporting_incident_by_tag_grouped.php 
    /yourSiTdirectory/plugins/plugin_reporting/plugin_reporting_report_by_skill.php
    /yourSiTdirectory/plugins/plugin_reporting/plugin_reporting_showlist.php
    /yourSiTdirectory/plugins/plugin_reporting/plugin_reporting_stat_software.php
    /yourSiTdirectory/plugins/plugin_reporting/plugin_reporting_survey_support.php

• Install the plugin in SiT, go to : SiT | Control Panel | Configuration
  • Locate Load Plugins in the bottom of the screen, and add plugin_reporting to the comma separated list.

Configuration

In your SiT installation go to : SiT | Control Panel | Configuration | Plugins | plugin_reporting