ReleaseNotes332

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Contents 1 v3.32 Release Notes 2 Highlights 2.1 Internationalisation 2.2 Localisation 2.3 Drafts 2.4 Portal 2.5 Hide old incidents 2.6 Issues Resolved since the last release 2.7 Known Issues 2.8 Getting Support Incident Tracker v3.32

v3.32 Release Notes

The Support Incident Tracker developers are pleased to announce the immediate availability of v3.32. This release, which comes three months after our previous v3.31 release, is mainly a localisation/translation update but it also contains some improvements and plenty of fixes. Thanks to the hard work of our excellent team of Translators this release has at least some support for the following languages: English British (en-GB), English US (en-US), Spanish / Colombian (es-CO), Simple Chinese (zh-CN), Italian (it-IT), Lithuanian (lt-LT), Japanese (jp-JP), Spanish (es-ES), French (fr-FR), German (de-DE) and Welsh (cy-GB).

Highlights

Some of the highlights of v3.32 are listed below

Internationalisation

• More strings are internationalised
• New Spanish / Colombian (es-CO) translation
• New Spanish (es-ES) translation
• New Japanese (ja-JP) translation
• New Italian (it-IT) translation
• Updated German (de-DE) translation
• Updated French (fr-FR) translation

Localisation

• Users can now set their own local timezone
• Dates and times are displayed in the users' local timezone

Drafts

• Drafts are now saved automatically every few seconds while typing incident updates or emails. You can return to these drafts later and continue writing from where you left off

Portal

• Make the portal logging interface easier to use
• Don't show entitlement if only one contract is available

Hide old incidents

• A new config variable ##$CONFIG['hide_closed_incidents_older_than']## has been added, when set this hides old incidents from users' closed incidents queues. This is useful if you want to archive incidents after a time, for example after 6 months. Of course you can still search these incidents.

Issues Resolved since the last release

• [SF1864013] Billing doesn't work for large times
• [SF850144] Editing tags starts SLAs
• [SF1913803] add skill page doesnt allow tags to be added
• [SF1862279] Missing user status record for disabled accounts
• [SF1878854] fault in kb_add_article.php
• [SF1886389] "Product Only" not saved
• [SF1887620] Knowledge Base Failed
• [SF1862194] Able to close calls without assigning them
• [SF1861786] Contracts with no reseller vanish
• [SF1863871] Update Attachment URL's broken
• [SF1862235] Unable to upload files on files page
• [SF1925035] try / catch won't work for PHP 4.3.0
• [SF1862245] Dismiss all breaks if there's anything after the filename

Known Issues

• Internationalisation is not 100% complete, and some translations are known to be incomplete. This is something you can help us with, See Translation for more.
• [SF1913430] Regular contact days is flawed
• [SF1926144] Activity Rounding Error
• [SF1927811] Unknown column 'var_utc_offset'
• [SF1927805] Warning [2] Missing argument 2 for throw_error()

Getting Support Incident Tracker v3.32

v3.32 was released 26th March 2008 Download it here