Search

From Sit

You can search for incidents, sites, contacts etc. using the quick search box on the menu bar.

Contents 1 Jump to incident 2 Searching Incidents 3 Search logic 3.1 Examples 3.2 Searching for filenames

[edit] Jump to incident

If your search term is a simple number that matches the ID of a single incident, SiT will open a popup window for that incident. This is an easy way to quickly 'jump' to an incident if you know it's ID number.

If you need to search for a number in the body of an incident, that is not the incident ID number - simply enclose your search term in quotes. e.g. "123456".

[edit] Searching Incidents

Search looks through the body text of each incident update to find results matching your search terms.

[edit] Search logic

By default search will look for results matching any of your search terms, for example searching for debian linux will search for incidents containing either the word debian or the word linux. If you would like to find incidents that contain both words, use +debian +linux as your search term. You can also find incidents that do not contain a word, for example to find incidents containing the word linux but not the word desktop, use debian -desktop

[edit] Examples

• debian linux

Find incidents that contain at least one of the two words.

• +debian +linux

Find incidents that contain both words.

• +apple macintosh

Find incidents that contain the word “apple”, but rank incidents higher if they also contain “macintosh”.

• +apple -macintosh

Find incidents that contain the word “apple” but not “macintosh”.

• +apple ~macintosh

Find incidents that contain the word “apple”, but if the incident also contains the word “macintosh”, rate it lower than if row does not. This is “softer” than a search for '+apple -macintosh', for which the presence of “macintosh” causes the row not to be returned at all.

• +linux +(>debian <suse)

Find incidents that contain the words “linux” and “debian”, or “linux” and “debian” (in any order), but rank “linux debian” higher than “linux suse”.

• apple*

Find incidents that contain words such as “apple”, “apples”, “applesauce”, or “applet”.

• "debian linux"

Find incidents that contain the exact phrase "debian linux" (for example, incidents that contain "debian linux is great" but not "debian is a great linux”). Note that the " characters that enclose the phrase are operator characters that delimit the phrase. They are not the quotes that enclose the search string itself.

[edit] Searching for filenames

• The full stop (period) character "." is treated as a word seperator, so searching for the filename pagefile.sys will actually look for incidents that contain at least one of the two words "pagefile" or "sys". Instead use +pagefile +sys to find only incidents that contain both parts of the filename.