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Difference between revisions of "Activities/DE" - Sit

Difference between revisions of "Activities/DE"

From Sit
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(Start a german translation)
 
(1st section translated)
Line 1: Line 1:
{{DISPLAYTITLE:Ticket}}
+
{{DISPLAYTITLE:Tätigkeiten}}
 
{{Manual|User Guide|chapter=2}}
 
{{Manual|User Guide|chapter=2}}
 
{{German}}
 
{{German}}
 
[[Image:331activitieslist.png|thumb|right|Activities List]]
 
[[Image:331activitieslist.png|thumb|right|Activities List]]
{{Info|The activities tab is only displayed if the [[SLA|service level]] in use is timed}}
+
{{Info|Der Reiter 'Tätigkeiten' erscheint nur bei bei Tickets die [[SLA/DE#Einfluss_des_Ticketstatus_auf_die_.C3.9Cberwachung_der_Zielerreichung|mit Zeitaufschreibung]] bearbeitet werden.}}
  
'''Activities''' are timed [[Tasks|tasks]], which are useful for when the support is chargeable based on time spent on the [[Incident|incident]].
+
'''Tätigkeiten''' sind [[Tasks/DE|Aufgaben]] mit Zeitaufschreibung. Diese SiT!-Funktion ist nützlich, wenn Unterstützung auf Rechnung geleistet wird, abhängig davon wieviel Zeit für die Lösung eines [[Incident/DE|Tickets]] aufgewandt wurde.
  
The idea is to start a new activity for any related actions you do, and stop it when you have finished. For incidents logged under [[SLA|service levels]] where timing is enabled there will be an Activities tab at the top of incident popup window. For other incidents this tab will be hidden.
+
Die Idee dabei ist, dass Sie jedes Mal, wenn Sie an dem Ticket arbeiten, eine neue Tätigkeit starten und diese beenden, sobald Sie aufhören an dem Ticket zu arbeiten.
 +
Der Reiter 'Tätigkeiten' erscheint <u>nur</u> bei bei Tickets die [[SLA/DE#Einfluss_des_Ticketstatus_auf_die_.C3.9Cberwachung_der_Zielerreichung|mit Zeitaufschreibung]] bearbeitet werden und ist unsichtbar bei allen anderen.
  
 
[[Image:331activitieslog.png|thumb|right|Activity Log]]
 
[[Image:331activitieslog.png|thumb|right|Activity Log]]
On a new incident the Activities page will be blank. Starting a new activity starts an individual timer for that activity as well as an overall timer which totals all the activies for that incident. Clicking on the ID of the activity will take you to a page where you can add notes. When the activity is complete, click '''Mark Complete''' at the bottom of the notes page. This will take all your notes and time spent on the activity and create an entry in the incident log.
+
Bei einem frisch eröffneten Ticket ist die Seite mit den Tätigkeiten leer.  
 +
Sobald Sie eine neue Tätigkeit beginnen, läuft eine Stoppuhr für die aktuelle Tätigkeit an
 +
sowie eine für die Messung der ingesamt für alle Tätigkeiten in Anspruch genommenen Zeit.
 +
Bei Klick auf die laufende Nummer der Tätigkeit öffnet sich eine Seite, auf der Sie Beschreibungen und Anmerkungen zu der Tätigkeit eintragen können.
 +
Haben Sie die Tätigkeit beendet, klicken Sie auf '''Als erledigt kennzeichnen''' am Fuß der Anmerkungsseite.
 +
Damit werden alle Texte von der Seite sowie die Angabe zur in Anspruch genommenen Zeit als neuer Eintrag im Ticket-Log vermerkt.
  
 
== Starting a new activity ==
 
== Starting a new activity ==

Revision as of 11:23, 4 September 2011

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