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Difference between revisions of "Incident/DE" - Sit

Difference between revisions of "Incident/DE"

From Sit
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(See Also: -> Siehe auch)
(fix broken link)
 
Line 47: Line 47:
 
Falls die Aktion erst zu einem späteren Zeitpunkt erfolgen kann oder soll, verschieben Sie das Ticket in die [[Incident_Queues/DE#.27Warten.27|Warteschlange]] und geben dazu unter 'Wiedervorlage am' an, wann die Bearbeitung wieder aufgenommen werden soll.  
 
Falls die Aktion erst zu einem späteren Zeitpunkt erfolgen kann oder soll, verschieben Sie das Ticket in die [[Incident_Queues/DE#.27Warten.27|Warteschlange]] und geben dazu unter 'Wiedervorlage am' an, wann die Bearbeitung wieder aufgenommen werden soll.  
  
Achtung: Das Verschieben in die Warteschlange allein hat keinen Effekt auf die [[SLA|Fristenüberwachung]]! Um die Uhr anzuhalten muss ausserdem einer der folgenden Status gesetzt werden:  
+
Achtung: Das Verschieben in die Warteschlange allein hat keinen Effekt auf die [[SLA/DE|Fristenüberwachung]]! Um die Uhr anzuhalten muss ausserdem einer der folgenden Status gesetzt werden:  
  
 
* Wartet auf Reaktion des Kunden  
 
* Wartet auf Reaktion des Kunden  
Line 58: Line 58:
 
* [[SLA/DE|Dienstezusagen (SLA)]]
 
* [[SLA/DE|Dienstezusagen (SLA)]]
 
* [[SLA_targets/DE|Ziele der Dienstezusage]]
 
* [[SLA_targets/DE|Ziele der Dienstezusage]]
* [[IncidentQueues/DE|Ticket-Übersichten]]
+
* [[Incident_Queues/DE|Ticket-Übersichten]]
  
 
[[Category:German]]
 
[[Category:German]]
 
{{languages}}
 
{{languages}}

Latest revision as of 10:59, 5 September 2011

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