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Difference between revisions of "Incident Queues/DE" - Sit

Difference between revisions of "Incident Queues/DE"

From Sit
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m
(Link to German pages)
 
Line 7: Line 7:
 
/ Helpdesk-Anwendungen, die Sie bislang genutzt haben mögen.
 
/ Helpdesk-Anwendungen, die Sie bislang genutzt haben mögen.
  
* Jede/r Bearbeiter/in kann [[Incident|Tickets]] anschauen und sogar bearbeiten, die anderen zugeordnet sind.
+
* Jede/r Bearbeiter/in kann [[Incident/DE|Tickets]] anschauen und sogar bearbeiten, die anderen zugeordnet sind.
 
* Tickets werden den Bearbeiter/innen zugeordnet, sobald sie im System eingehen, anstatt sie in einer zentralen Warteschlange zu halten bis ein/e Bearbeiter/in entscheidet, sie aufzunehmen. (Die automatische Zuweisung kann allerdings in den Systemeinstellungen abgeschaltet werden.)
 
* Tickets werden den Bearbeiter/innen zugeordnet, sobald sie im System eingehen, anstatt sie in einer zentralen Warteschlange zu halten bis ein/e Bearbeiter/in entscheidet, sie aufzunehmen. (Die automatische Zuweisung kann allerdings in den Systemeinstellungen abgeschaltet werden.)
 
* Tickets können über Neuzuordnungen sehr einfach von Bearbeiter/in zu Bearbeiter/in weitergereicht werden.
 
* Tickets können über Neuzuordnungen sehr einfach von Bearbeiter/in zu Bearbeiter/in weitergereicht werden.
* [[Users|Bearbeiter/innen]] können ein Auge auf die Tickets ihrer Kolleg/innen halten, wenn sie Kenntnisse in den entsprechenden Fachbereichen haben.
+
* [[Users/DE|Bearbeiter/innen]] können ein Auge auf die Tickets ihrer Kolleg/innen halten, wenn sie Kenntnisse in den entsprechenden Fachbereichen haben.
  
 
Wir glauben, dass diese auf Zusammenarbeit bedachte Arbeitsweise, die bessere Methode ist.  
 
Wir glauben, dass diese auf Zusammenarbeit bedachte Arbeitsweise, die bessere Methode ist.  
Line 40: Line 40:
  
 
===='Alle Erledigten'====
 
===='Alle Erledigten'====
Wie der Name schon sagt, finden sich hier alle Fälle, die Ihnen zugeordnet waren und jetzt [[ClosingIncidents|erledigt]] sind.
+
Wie der Name schon sagt, finden sich hier alle Fälle, die Ihnen zugeordnet waren und jetzt [[Closing_Incidents/DE|erledigt]] sind.
  
 
----
 
----
Line 53: Line 53:
 
=== Ticketstatus and Bearbeitungsschlangen ===
 
=== Ticketstatus and Bearbeitungsschlangen ===
  
Der [[Incident#Status|Status eines Tickets]] entscheidet darüber, in welcher Schlange das Ticket platziert wird.
+
Der [[Incident/DE#Status|Status eines Tickets]] entscheidet darüber, in welcher Schlange das Ticket platziert wird.
 
In der 'Alle Erledigten' Schlange befinden sich einzig Tickets mit Status 'geschlossen', aber in den anderen Schlangen
 
In der 'Alle Erledigten' Schlange befinden sich einzig Tickets mit Status 'geschlossen', aber in den anderen Schlangen
 
werden Tickets mit unterschiedlichen Stati geführt.
 
werden Tickets mit unterschiedlichen Stati geführt.
Line 81: Line 81:
  
 
== Siehe auch ==
 
== Siehe auch ==
* [[Auto assign|Automatische Zuweisung]]
+
* [[Auto_assign/DE|Automatische Zuweisung]]
  
 
[[Category:German]]
 
[[Category:German]]
 
{{languages}}
 
{{languages}}

Latest revision as of 17:51, 5 September 2011

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