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Difference between revisions of "Updating Incidents/DE" - Sit

Difference between revisions of "Updating Incidents/DE"

From Sit
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m (cat)
(Link to German pages)
 
Line 2: Line 2:
 
{{Manual|User Guide|chapter=2}}
 
{{Manual|User Guide|chapter=2}}
 
{{German}}
 
{{German}}
Ist ein [[incident|Ticket]] erstellt, dann können es sowohl die [[Users|Bearbeiter/innen]] wie auch die [[Contact/DE|Kontaktpersonen]]  
+
Ist ein [[incident/DE|Ticket]] erstellt, dann können es sowohl die [[Users/DE|Bearbeiter/innen]] wie auch die [[Contact/DE|Kontaktpersonen]]  
 
im weiteren Verlauf der Analysen und Arbeiten am Fall fortschreiben. Alle Fortschreibungen und Änderungen werden in der Historie,  
 
im weiteren Verlauf der Analysen und Arbeiten am Fall fortschreiben. Alle Fortschreibungen und Änderungen werden in der Historie,  
dem sogenannten [[updates log|Log]] zum Ticket festgehalten. Jeder Eintrag im Logbuch erhält einen Zeitstempel, so dass der  
+
dem sogenannten [[updates_log/DE|Log]] zum Ticket festgehalten. Jeder Eintrag im Logbuch erhält einen Zeitstempel, so dass der  
 
Verlauf jederzeit leicht nachvollzogen werden kann.
 
Verlauf jederzeit leicht nachvollzogen werden kann.
  
Falls das [[Portal]] aktiviert ist, können sich auch die [[Contact/DE|Kontaktpersonen]] alle Fortschreibungen dort anzeigen lassen
+
Falls das [[Portal/DE|SiT!-Portal]] aktiviert ist, können sich auch die [[Contact/DE|Kontaktpersonen]] alle Fortschreibungen dort anzeigen lassen
(sofern die [[Users|Bearbeiter/innen]] ihre Einträge nicht mit Sperrvermerk für das Portal vorgenommen haben).
+
(sofern die [[Users/DE|Bearbeiter/innen]] ihre Einträge nicht mit Sperrvermerk für das Portal vorgenommen haben).
  
 
Um eine Fortschreibung am Ticket vorzunehmen, öffnen Sie die Detailansicht des Tickets durch Klick auf den Titel des Tickets  
 
Um eine Fortschreibung am Ticket vorzunehmen, öffnen Sie die Detailansicht des Tickets durch Klick auf den Titel des Tickets  
in der [[Incident Queues|Liste der Tickets]] und wählen den Punkt '''Fortschreiben''' im Menü oben aus.  
+
in der [[Incident_Queues/DE|Übersicht der Tickets]] und wählen den Punkt '''Fortschreiben''' im Menü oben aus.  
  
 
== Die unterschiedlichen Arten von Fortschreibungen ==
 
== Die unterschiedlichen Arten von Fortschreibungen ==
Line 23: Line 23:
  
 
== Formatierung ==
 
== Formatierung ==
Sie können Ihre Einträge mit [[BBCode|BB Code]] formatieren. Ausserdem wird jeder Artikel im Wissensfundus (englisch: Knowledge Base)  auf den Sie Bezug nehmen, automatisch im Text verlinkt (z.B. 'KB1234')
+
Sie können Ihre Einträge mit [[BBCode/DE|BB Code]] formatieren. Ausserdem wird jeder Artikel im Wissensfundus (englisch: Knowledge Base)  auf den Sie Bezug nehmen, automatisch im Text verlinkt (z.B. 'KB1234')
  
 
== Siehe auch ==
 
== Siehe auch ==
* [[Updates log|Ticket-Log]]
+
* [[Updates_log/DE|Ticket-Log]]
* [[Editing Incidents|Ticket-Stammdaten bearbeiten]]
+
* [[Editing_Incidents/DE|Ticket-Stammdaten bearbeiten]]
{{Languages}}
+
 
 
[[Category:German]]
 
[[Category:German]]
 +
{{Languages}}

Latest revision as of 18:09, 5 September 2011

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